Each organization that is to dramatically improve its performance needs to dig really deep into its own internal processes. ESTANC is at present in the middle of such an initiative – Business Process Modeling and Analysis.
Within 3 month project we involved 42 persons from all departments of the company to draw maps of “how things are really done:
we used RACI model to clarify roles of people related to processes – now we can within 15 seconds answer a question “how many processes you have?”
established a role of Process Owner – person that decides how his/her department works in the great scheme of things – ESTANC Project Model.
identified Project Milestones to streamline project delivery flow and clarify handover of information to/from our clients – at present 244 processes.
we included to process maps software systems, documents and other relative information needed to perform processes – totally almost 2000 objects.